Customer Testimonials
They were over priced and after I dropped my car off to be worked on I had to leave 3 messages to call me when they were finished and they still didn’t call me back
I had a wonderful experience!! Everyone I spoke to was so kind, informative, and helpful. I never once felt pressure or judged. I worked with Miguel and could not ask for a better car salesman to work with!! He made the process so easy and enjoyable for me, and took the time to explain things. I spent close to 6 hours here when buying my new car but I swear the time flew by and I had a lot of fun going through this experience with Mazda.
The staff is very attentive to your needs and we are customers for life. We wouldn’t think of going anywhere else.
Always prompt and friendly staff. Service department goes above and beyond. Thank you, Hugo.
Sebastian was really helpful. It was fast. Called in the morning was able to get a schedule at 1pm same day and was finished before 2:30pm
First service, 5k. Easy breezy. Thanks!!
Santa Maria Mazda is really great. I leased my new car from them and I absolutely love it. I went there recently for my first free oil change and tire rotation. I had an appointment and they took my car on time, got it done fairly quickly at the time they said they would, and even washed it for me when I asked them to do that. I’m very happy with their service. I would highly recommend them.
Little unhappy here, my daughter bought a 2015 low mileage CX5 two weeks ago from here, wrote a check and paid it in full, inside of car was dirty, headliner had dirt and crud marks on it, and some small dog hairs in the car yet, if this car was detailed it was a very poor job, if it was detailed at all, out side was dirty but this is Santa Maria wind blows dirt all over, looking past these glitches the car was sound and cleanable, under the hood was clean and underneath clean no leaks, we got a very ... Read More 
Google - Aug 8, 2026
The service manager Hugo Carranza was excellent. Did a great job of making a difficult situation work, and getting my car repaired.
I worked with Cela, Pablo and Tyler. Very professional and went the extra mile to get me into my brand new Mazda in Soul Red Crystal. Love it. My first Mazda and was well worth the wait to get it.
I recently bought a used car from Santa Maria Mazda and I was helped by Javier , I am very pleased and happy with my new car and have only good things to say about their sales team. Their attitude and no pressure sales this made my making a decision on what I wanted easy. Thank you Mazda sales team!
Great service. ❤️🧡💛💚💙 I loved the video they sent me as they were working on the car!!
The personalized service and courtesy was very much appreciated!
they were great ! the service department really helped me out ! anymore work i need i will be going back there !
Tyler, Javier, and Celia were amazing! They kept and keep going the extra mile for me. Just really want to thank Queen Celia too for all of her deep diving for me! So appreciated. What a team!
Fixed my car the same day under warrant. Fast and easy.
Good experience but pricey.
Excellent service, loved the video of my car pointing out the issues. Had not received good service from previous shop so Mazda had to fix the problem. Very professional and helpful
Both service manager and service rep, Hugo and Sebastián, respectively, were fantastic! With the master mechanic, Mark, they explained everything I needed to know to carry on with my driving experience. They were all very personable, respectful and clear in the discussion regarding my oil leak. Great service! Thank you guys!
Excellent customer service
Came in for a routine service for my 2025 Mazda. I had an appointment and they greeted me as soon as I drove up and checked me in. Told me about what they were going to perform and how much it would be (ended up being $10 less than what they quoted which is always a pleasant surprise). The waiting room was comfortable and they had home on my way in no time. I know a lot of people are hesitant to go to the dealership for service but this was my first time and honestly it was a great experience.
Are car salesmen getting lazy? Really disappointing experience here. I walked in hoping to leave with a new Mazda. I had told the salesman we were heading in, described the car I'm interested in and he put me in last year's model for a test drive - and didn't tell me until halfway through.
When we started the test drive we commented on the A/C not working. This was during a HEAT WAVE. 85° outside. When we made the comment there was no response.. ok.. so we go on the test drive. Commenting on the hot air ... Read More 
Google - Apr 1, 2026
Luis was great and everyone I ran across was very friendly. Nice interactions go a long way in my world. Thank you! I did ask for the courtesy car wash but that got overlooked or perhaps not enough available help that day. Not a problem for me.
Very nice was able to use service contract from Florida
The team was very efficient in checking out my Mazda. Unfortunately I will not be able to have the repairs made. The vehicle has a value of $3500 and the repair estimate was $5100. It is a 2014 Mazda CX5 that I purchased from you new in 2014. It has been a real reliable car and went 195,000 miles with no major problems
There was a recall on a part, they got my car fixed and back on the road.
The Service department had my back more then Mazdas. Even though I bought my 2016 Mazda 100 miles away, from a ford dealer. They took care of a major problem. Thanks Jeffrey S
Santa Maria Mazda Nissan made it very easy to schedule and book my oil change and tire rotation. And I liked the fact that they send you a video showing you the procedures that they went through. I would recommend Santa Maria Mazda service center.
I cannot express how excellent these people are. The service department does an amazing job. If you own a Mazda, have it serviced here. They're great people, super nice and they know what they're doing. If you want a positive experience while getting your Mazda serviced, do it here!
Hands down best vehicle purchase of my life. Truly amazing management and sales team. I recommend people to go see Bentley at SM Nissan/Mazda to your next car or truck.
My drive the car to your shop and told me he had an excellent experience.
I felt comfortable with them they were kind, manager went above and I appreciate it!
Santa Maria Mazda service department was confident and friendly
WONDERFUL customer service! I recently bought a newer Mazda from another dealership and my engine light came on. I took it to Santa Maria Mazda and I couldn’t have asked for a better experience. Luis was my Service Consultant and kept me updated and informed at all times. I had a hassle free experience. I am so appreciative of the professionalism and transparency from the Santa Maria Mazda team!
Great service and customer care. Happy the way everything went for my service.
Staff was very professional. Building was clean and orderly. I had some recall work done on an older car. They repaired it promptly with no questions or push back. Always greeted with a smile, in person or over the phone . Thank you for all the effort and hard work.
I had a very positive experience! Alex did a fantastic job servicing my vehicle and everyone I spoke to in the service department delivered outstanding customer service!
They were professional and timely. The waiting room was clean but the WiFi was awful.
They were very attentive and covered every concern and issue with my vehicle . Great service
Shopping for a new car brought us to Santa Maria Mazda and we have to say that our experience here was the best of the many car dealers we visited! Javier Nunez spent a good bit of QUALITY time with us, answering our questions and explaining what we needed explained. His knowledge of every aspect of the vehicle was amazing and his excellent salesmanship included honesty, listening and great communication skills!
Oil change. Called twice no reponse from maintenance apparently something wasn't sealed/ tighten.
They take forever to get back to you via text message to answer questions. Services does not even pick up the phone if you call...You get put on hold and are left waiting forever. So sad and upsetting.
My wife and I took our 2001 Mazda Miata MX-5 into this dealership to fix 3 particular issues:
1. Leak with the transmission seal
2. Leak with the oil seal
3. Check Engine Light kept coming on due to Evap (?) exhaust issue.
We were told that fixing the 3 items would take 2 weeks; and that was a joke to say the least...it took 4 weeks. More importantly, not only could they not fix a critical item - #3 the check engine light, but they screwed up our clutch when they re-assembled the car. They also screwed up the transmission when they re-assembled it on the first shot ... Read More 
Google - Sep 12, 2025
Roque was very professional and very nice. He was great.
We were told this repair would take 1 to 1-1/2 hours. We arrived 20 minutes early to our appointment. (We live an hour away and did not want to be late)
In about 20-30 minutes they released our. car, saying the job was completed. Really???
However as I backed into our home garage the backup camera went out. So was our car really worked on? They said a wire just needed to be tightened. That’s the recall I drove an hour for?
And yet… I still have the problem that I ... Read More 
Google - Aug 28, 2025
NO STARS Service manager and service department are liars. They fixed the issue and damaged my car and wont own up to it and fix it.
DONT BUY THE CX5. Bought a 2016 Cx5 and engine went out at 70K. It was up to date with all maintenance and well taken care of. Mazda robbed me for $30,000 and I don’t have time to get an attorney and go through all that. So of course I’ll take the lost🥲
Sales team was very rude. And didn't seem like they wanted to help.
I had a terrible experience with this dealer when trying to buy a new car (Mazda 323 Turbo Sedan) from them. Not only were they very slow in responding to my enquiries they were very rude and ghosted me, even though I had the funds (all cash) available and was ready to buy a new car from them. I do NOT recommend the sales person (Celica) or the sales manager (Chet) who behaved very unprofessionally. He said he would get back to me about my trade but never did despite several reminders. Neither did Celica. I ended up buying the same ... Read More 
DealerRater - Dec 12, 2024
Terrible service department. They can't change the oil on your car. They do their free 27 point inspection with their eyes closed. They use a 150 pound torque wrench or just use the air gun until it stops when rotating tires. Stay away.
Should have gone to Jiffy Lube. Service here is terrible. Went in for oil change and tire rotation. Free 27 point inspection. Only they do it with their eyes closed. They overfilled the oil, left the coolant reservoir low, left acid on the top of the battery and severely over tightened the lug nuts on the wheels. The service manager won’t reply to me or Mazda HQ. Stay away from this place!!!
I purchased a certified preowned Mazda from this dealership , which has been an unmitigated disaster. Prior to the sale, I inspected and drove the vehicle. Both the salesman and I noted that it had a luggage/cargo sunshade and a cargo net. After purchase, it was sent to be detailed. Coming back from the detailers , I noticed both the cargo sunshade and cargo net missing. I brought up these missing items to the salesman and he said the luggage sunshade was an “add-on”, he did not mention the cargo net. When I told him , he had originally shown me the ... Read More 
Google - Feb 19, 2024
We bought a brand spanking new Mazda from this dealership in 2017. It was a Mazda CX-5 Touring edition with a 2.5 liter engine. I drove the car for 2 1/2 years and then we sold it to our daughter b/c we thought it was a great vehicle for her. The car has had most of its oil changes and services there at the dealership, and in the service department. The engine to this car was completely destroyed when a piston broke loose and caused catastrophic engine failure. The service manager and the General Manager assured us they would file a claim with ... Read More 
Google - Jun 23, 2023
At first I was impressed with this dealership for service. This last service I am baffled as to how they can put the incorrect oil in when they are a Mazda dealership & the cap you take off to put the oil in shows you exactly what oil to put in.
I was sent a follow up email by Josie Garnica, Owner Loyalty Manager introducing herself as well as inquiring about my service experience. Stated to email back or call her direct line. I have tried doing both and have yet to hear back from anyone! I guess they only ... Read More 
Google - Feb 16, 2023
Shady business practices, buyer beware! Purchased a new CX-50. When we arrived to pick up vehicle, their were missing options that were not installed. We asked to have the purchase price adjusted by the missing options, but they insisted they would installed them after the fact. Two months later and we are still running around with the dealership to have the options installed. The sales person Jay-Z has ghosted us, and the Mazda rep is not being helpful either. The car is great but the dealership should give us a refund for the options we did not receive upon delivery ... Read More 
Google - Aug 11, 2022
Not very happy with them
They will bend over backwards to get you into a car, after that, you are on your own. Their service department is unprofessional and doesn’t follow-through with things as simple as a phone call to tell you they’ve diagnosed your vehicle that they’ve had for 8-9 days.
I was very pleased of the outcome of my visit ! Everyone was very helpful and Courteous. Jacob my sales rep was the bomb!!!! I highly recommend him to anyone. Thank you for getting me into my new truck !!! I love it 🥰
I bought a brand new car here and the salesman service was excellent, got a good deal after shopping around different dealerships. The sales department deserves 5 stars but the Service Department deserves 0 stars. I took another Mazda here because the airbag light came on. I brought it back 3 times because they kept telling me they fixed the problem but the light was still on until I confronted them they admitted they had only reset the light not fix the issue but still charged me $125 for a diagnostic they
weren't sure it was the problem. Their mechanics are incompetent and ... Read More 
Google - May 20, 2019
Service is very slow.
(Translated by Google) I give it three stars, because bad service, the customer service staff and the manager alike.
I took my car in for an oil change and they took 1 1/2 of their time and I was the first and three people who came in after me left and I was left waiting.
(Original)
Le doy tres estrellas, porque mal servicio, el personal de servicio al cliente y el manejador al igual.
Llevé mi auto para el cambio de aceite y se tomaron 1 1/2 de tiempo y fui la primera y tres personas que entraron después de mi se fueron ... Read More 
Google - Nov 20, 2018
I just purchased my Mazda 6 here and I love it. These guys made the experience great and were easy to deal with. They never pressured me and thats the reason I went back and bought. I never thought buying a vehicle could be this easy. These guys changed my mind about car dealerships. This is the way to do business! Ill be coming back here for my next one in the future!
Purchased a 2015 cx5 lemon. Purchase in January 2016 and still dealing with the service department. My patience is over. I want my money back now. I gave the the satisfaction of trying to fix the problem. This dealership is a waste of time.
I was offered a price in writing from "Chris" the sales rep. When I spoke to him later in the week he said that he didn't mean that price. He also told me the CX-9's get 40MPG, and have a 5000lb towing capacity (upon a basic google search I found out these were gross exaggerations) . Later I spoke to Mike a manager who told me that Chris was not authorized to offer me that price, and even though it was in writing they would not honor it. He even told me to try and contact Mazda ... Read More 
DealerRater - Aug 3, 2016
This was the worst place I ever dealt with. Started out very nice, but would not honor the price they gave me. From the moment I walked in I was given the bate switch, first with the sales person, then with the next sales person and then the next. Note, none of them can approve a deal, only the head sales manager. Carful as so many of them titles of sales manager, but ask can you approve a deal or do they need to go to someone else.. I was quoted a price out the door that was approved but ... Read More 
DealerRater - Jan 25, 2016
I have owned several Nissans and was looking for another. Since I purchased my last Sentra at Santa Maria Nissan I thought I would look there again. I made an appointment on the internet to see a specific car. I was assured the car was still available and would be all set when I got there for a test drive. 2 hours later I arrived for my appointment. They brought the car around for me to drive. When I got in and looked at the mileage, it was double the mileage of the one online. I told the salesman this was ... Read More 
DealerRater - May 14, 2015